SignEnvoy Acceptable Use Policy

Last updated: September 25, 2026

This Acceptable Use Policy is part of the Terms of Service between you and SignEnvoy, Inc. It applies to everyone who uses the Service through your account: you, the members of your workspace, and anyone using your API keys. Words with capital letters, such as Envelope and Signer, mean what they mean in the Terms.

1. What SignEnvoy is for

SignEnvoy sends documents to people who are expecting them: contracts, agreements, forms and consents.

• Sending a lot is fine. We do not limit sending by volume, and bulk sending of transactional documents your recipients expect is a supported feature, not a grey area.
• Embedding is fine. You may put the signing experience inside your own website or application, so that your own customers sign your agreements there.

2. What is not allowed

You must not use SignEnvoy, or let anyone use your account, to do any of the following.

Unwanted and deceptive sending

1. Send unsolicited or promotional content dressed up as a signature request, or send Envelopes to people who have not agreed to deal with you. This is the one that matters most: a signature request tells the recipient they are party to something, and using that to reach people who are not is the abuse this policy exists to name.
2. Send fraudulent, deceptive, threatening or harassing documents or messages, including requests designed to collect passwords, payment details or other information under false pretenses.
3. Impersonate a person or organization, including sending on behalf of a business you are not authorized to represent.

Signatures and identity

4. Forge a signature, sign on someone’s behalf without their authority, or misrepresent who a Signer is.
5. When you deliver signing links yourself or embed signing in your application, give a link to anyone other than the person it was issued for.
6. Use a test Envelope as a real agreement, or present a watermarked test document as a valid signed document.

Content

7. Send documents that are illegal to send or to sign where the sender or recipient is, or that help commit fraud.
8. Upload content you have no right to send, or files that contain malware.

Security and limits

9. Try to access data or documents that were not sent to you, guess or enumerate signing links or recipients, probe or bypass our security, or reverse engineer the Service. Good-faith security research within the rules on our security page, using your own account, is welcome.
10. Exceed or try to get around the limits on the fair use page, including by spreading the same sending across several accounts, or place an unreasonable load on the Service.

Resale

11. Resell, sublicense or rent the Service, or offer electronic signatures as a service in its own right, such as an e-signature product or signing API that others use to send their own documents. Sending your own agreements, and embedding signing in your own website or application for your own customers, are allowed (section 1).

Law

12. Use the Service in breach of export control or sanctions laws, or in any other way that breaks the law.

3. Your responsibilities

• Your people and your keys. You are responsible for what your workspace members and your API keys do. Keep keys secret, and tell us at security@signenvoy.com if you think one has been misused.
• The law that applies to your documents. You are responsible for meeting the requirements that apply to what you send, such as consent to electronic records or consumer disclosures, as the Terms describe.

4. How we enforce this policy

• Automated review. Unusual sending patterns flag an account for review. The thresholds are published on the fair use page. A flag is not an accusation: most of what crosses them is a busy customer, and a person looks before anything happens.
• Reports. Every report from a recipient is reviewed by a person.
• What we may do. Depending on what we find, we may contact you, ask you to stop, suspend your account, or close it, as section 9 of the Terms allows. We may suspend without notice to stop fraud, abuse or a security threat. We may close an account after a material breach you do not fix within 14 days of our notice, or immediately for serious or repeated breaches of this policy.
• What suspension means. A suspended workspace becomes read-only: you can still sign in and download your documents, but nothing new can be sent or changed, in live or test mode. Envelopes already sent can still be signed, because the people who hold those links are not responsible for your conduct. Paying an invoice does not lift a suspension for abuse; only our review does.
• Telling you. We will email your workspace owner to say what we did and why, and restore access once the issue is resolved.

5. Reporting abuse

If you received a signature request you did not expect, one that looks like a scam, or one that impersonates someone, tell us:

• use “Didn’t expect this?” at the bottom of the signing page, which opens our report form with the request already identified; or
• write to security@signenvoy.com.

You do not need to sign or open the document first, and you do not need to be sure it is abuse. We review every report and shut down misuse.

6. Changes

We may update this policy. Material changes follow section 16 of the Terms: at least 30 days’ notice by email, and the date at the top of this page changes.